Shipping Policy

Last updated: September 2, 2026

This Shipping Policy explains how orders placed through Horseford.com are processed, shipped, and delivered.

Horseford is operated by:

VilVid LT, MB
Company code: 306678473
Registered address: Chemijos g. 27C-62, LT-51332 Kaunas, Lithuania
Email: help@horseford.com
Website: Horseford.com

1. Order Processing

Orders are processed after successful payment authorization.

Processing time may vary depending on:

• Product availability

• Order volume

• Personalization requirements

• Custom manufacturing requirements

• Weekends and public holidays

Personalized, engraved, customized, or made-to-order products may require additional preparation or production time before shipment.

Any estimated processing or delivery period applicable to a particular product may be displayed on the product page, during checkout, or in your order confirmation.

2. Personalized and Made-to-Order Products

Some Horseford products are produced or personalized specifically for the customer.

These products may include:

• Engraved products

• Custom nameplates

• Products personalized with names or initials

• Products manufactured according to customer-selected specifications

• Other made-to-order products

Because these products require additional production, they may take longer to dispatch than standard in-stock items.

Production time is separate from shipping transit time unless expressly stated otherwise.

Please carefully review all personalization details before submitting your order.

3. Estimated Delivery Times

Estimated delivery times may vary depending on:

• Destination country

• Shipping method

• Product type

• Production requirements

• Courier or postal service

• Customs processing, where applicable

• Local delivery conditions

Any delivery estimate shown on Horseford.com is an estimate unless we expressly agree to a guaranteed delivery date.

We will make reasonable efforts to deliver within the period communicated to you.

Where EU consumer law applies and no different delivery period has been agreed, we will comply with the applicable statutory delivery requirements.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed before you complete your purchase.

You will not be charged undisclosed mandatory shipping costs after your order has been placed.

From time to time, Horseford may offer:

• Free shipping

• Discounted shipping

• Promotional shipping rates

Any conditions applicable to such offers will be communicated with the relevant promotion.

5. Shipping Destinations

Available shipping destinations are shown through Horseford.com or during checkout.

We may restrict shipping to certain:

• Countries

• Regions

• Territories

• Postal codes

If we are unable to deliver to the address provided, we may contact you to arrange an alternative solution or cancel and refund the affected order.

6. Order Tracking

Where tracking is available, tracking information will normally be sent to the email address or other contact information supplied during checkout after the order has been dispatched.

Please note that tracking information may take some time to become active after a shipping label is created or a parcel is transferred to the carrier.

Tracking updates are provided by the relevant shipping carrier and may occasionally be delayed.

7. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

This may occur where:

• Products are stored at different fulfillment locations

• One product requires personalization

• Products have different production times

• Separate shipping improves delivery efficiency

If your order is shipped in multiple parcels, you may receive more than one tracking number.

You will not be charged additional shipping costs solely because we choose to divide an order into multiple shipments unless this was expressly agreed with you beforehand.

8. Shipping and Fulfillment Partners

Horseford may use third-party:

• Manufacturers

• Warehouses

• Fulfillment centers

• Postal operators

• Courier companies

to prepare and deliver orders.

Accordingly, a parcel may be shipped from a fulfillment location different from the registered address of VilVid LT, MB.

The shipping origin does not change the identity of the seller. Your purchase remains a contract with VilVid LT, MB, unless expressly stated otherwise.

9. International Orders

Where we offer international delivery, orders may be shipped across national borders.

Depending on your destination and the manner in which taxes and duties are collected, an international shipment may be subject to:

• Import VAT

• Customs duties

• Brokerage charges

• Other import-related fees

Where such charges are not included in the purchase price and are legally payable by the recipient, this will be handled in accordance with applicable law and the information presented to you before purchase.

We will not intentionally impose undisclosed mandatory charges.

10. Customs Delays

International shipments may occasionally be delayed by customs authorities.

Customs clearance is controlled by the relevant authorities and carriers and may therefore take additional time.

We will provide reasonable assistance where a shipment encounters an identifiable customs issue.

11. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check:

• Recipient name

• Street address

• Apartment or unit number

• City

• State or region

• Postal or ZIP code

• Country

• Telephone number, where required for delivery

If you notice an error after placing an order, contact:

help@horseford.com

as soon as possible.

We will attempt to correct the address before dispatch, but we cannot guarantee changes once fulfillment or shipment has begun.

12. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may:

• Be returned to the sender

• Be held by the carrier

• Require redelivery

• Become subject to additional carrier charges

Where permitted by applicable law, the customer may be responsible for reasonable additional shipping costs required to resend an order when the delivery failure resulted from incorrect information supplied by the customer.

We will not charge such costs where the delivery problem was caused by Horseford or our fulfillment provider.

13. Changing an Address After Ordering

We cannot guarantee that an address can be changed after an order has been placed.

Personalized orders may enter production shortly after purchase, and standard orders may enter fulfillment quickly.

Contact help@horseford.com immediately if an address correction is required.

14. Delivery Attempts and Collection

Depending on the carrier, delivery may require:

• A signature

• Collection from a pickup point

• Collection from a post office

• A second delivery attempt

Customers are responsible for reasonably cooperating with the carrier to receive their parcel.

If a parcel is returned because the recipient repeatedly failed to accept or collect it, reasonable reshipment costs may apply where permitted by applicable law.

15. Delivered but Not Received

If tracking shows that an order has been delivered but you cannot locate it, please first:

• Check around the delivery location

• Check with household members

• Check with neighbors where appropriate

• Check any designated safe place

• Contact the carrier where useful

You should also contact us at:

help@horseford.com

We will review the available tracking and delivery information and provide reasonable assistance.

A carrier's delivery scan does not automatically remove any consumer rights you may have under applicable law.

16. Lost Shipments

If a shipment appears to have been lost in transit, contact us at help@horseford.com.

We may investigate the shipment with the carrier.

Where an order is confirmed as lost before the risk has legally passed to you, we will provide an appropriate remedy, which may include:

• Reshipping the product; or

• Refunding the affected purchase

subject to applicable law and the circumstances.

17. Damaged Shipments

If an item arrives damaged, please contact us as soon as reasonably possible at:

help@horseford.com

Please include:

• Your order number

• A description of the issue

• Photographs of the damaged product

• Photographs of the packaging where reasonably relevant

This information helps us assess the issue and, where appropriate, raise a claim with the carrier or fulfillment provider.

Your statutory rights regarding defective or non-conforming products are not affected by any requirement to provide reasonable evidence of damage.

18. Delivery Delays

Occasional delays may occur due to circumstances such as:

• Severe weather

• Carrier disruptions

• Customs processing

• Transportation interruptions

• Public holidays

• High seasonal demand

• Supply-chain disruptions

• Events outside our reasonable control

If a material delay occurs, please contact us and we will provide the information reasonably available to us.

Where applicable consumer law gives you the right to set an additional reasonable delivery period or terminate the contract because of non-delivery, those rights remain unaffected.

19. Delivery Deadlines

If delivery by a particular date is essential to you, please ensure that any expressly available guaranteed delivery service is selected where applicable.

Do not rely solely on an estimated delivery date where the product is required for a specific event or deadline.

If Horseford has expressly agreed that delivery by a particular date is essential, your statutory rights regarding failure to meet that deadline remain unaffected.

20. Risk During Shipping

Where applicable EU consumer law applies, Horseford generally remains responsible for the risk of loss or damage while products are being transported by a carrier arranged by us.

Risk generally transfers to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods.

Different rules may apply if the customer independently chooses and commissions a carrier that was not offered by Horseford.

21. Refused Shipments

Refusing delivery does not necessarily constitute a valid cancellation or exercise of a statutory right of withdrawal.

If you wish to cancel or return an order, please follow the process described in our Returns & Refund Policy or contact:

help@horseford.com

22. Returned-to-Sender Shipments

If an order is returned to the sender, contact us so we can determine why delivery failed.

Depending on the circumstances, we may offer:

• Redelivery

• Address correction

• Refund

• Another appropriate solution

Reasonable additional shipping charges may apply where the failure was caused by incorrect customer information or failure to collect the shipment and applicable law permits such a charge.

23. Order Cancellations Before Shipment

If you need to cancel an order before shipment, contact:

help@horseford.com

as quickly as possible.

We will try to accommodate cancellation requests where possible.

However, personalized or custom-made products may enter production shortly after the order is submitted.

Cancellation rights for personalized or made-to-order products are explained in our Returns & Refund Policy and Terms of Service.

24. Contact Us

For shipping, delivery, tracking, or order-related questions, contact:

VilVid LT, MB
Company code: 306678473
Chemijos g. 27C-62
LT-51332 Kaunas
Lithuania

Email: help@horseford.com
Website: Horseford.com