Terms of service

Terms of Service

Last updated: October 9, 2026

Welcome to Horseford.

These Terms of Service (“Terms”) govern your access to and use of https://horseford.com, including purchases, transactions, and services provided through our website.

Throughout these Terms, “Horseford”, “we”, “us”, and “our” refer to the Horseford online store and its operating company.

By accessing our website, placing an order, or using our services, you agree to these Terms.

Please read them carefully before making a purchase.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that apply to your purchase.

1. Our Online Store

Horseford operates an online retail store offering equestrian products, riding accessories, and related goods.

Certain products may be personalized, engraved, customized, or manufactured according to individual customer specifications.

By using our website, you agree to provide accurate and complete information whenever required.

You may not use Horseford.com for unlawful, fraudulent, abusive, or unauthorized purposes.

We reserve the right to refuse service, cancel transactions, or restrict access where reasonably necessary to prevent fraud, misuse, unlawful conduct, or violations of these Terms.

2. Eligibility to Purchase

By placing an order on Horseford.com, you confirm that you:

  • Have the legal capacity to enter into a binding agreement.

  • Are legally permitted to make purchases using your selected payment method.

  • Provide accurate and complete information during checkout.

  • Are acting with the necessary permission of a parent or legal guardian where required by applicable law.

You are responsible for ensuring that all information submitted during checkout is accurate and up to date.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, materials, specifications, measurements, colors, and other information presented on our website are accurate.

However, minor variations may occur.

For example:

  • Colors may appear slightly different depending on screen settings and devices.

  • Natural materials, including leather, may vary in grain, texture, and appearance.

  • Individually manufactured products may contain minor variations between units.

  • Product packaging may differ from photographs displayed online.

  • Minor differences may occur as a result of manufacturing processes.

Reasonable variations of this nature do not necessarily constitute a product defect.

However, this does not affect your rights if a product is defective, materially different from its description, or otherwise fails to meet applicable consumer protection requirements.

4. Personalized and Custom-Made Products

Certain Horseford products may be customized using information supplied by customers.

Customization may include:

  • Names

  • Initials

  • Monograms

  • Engraving

  • Nameplates

  • Custom text

  • Individual measurements

  • Personalized designs

  • Other customer-selected specifications

Customers are responsible for carefully reviewing all personalization information before submitting an order.

We generally manufacture personalized products according to the details provided or confirmed during the ordering process.

If incorrect initials, spelling, names, measurements, or other personalization information are submitted and the product is produced correctly according to those instructions, we are generally not responsible for the customer input error.

Personalized or custom-made products may not be eligible for standard change-of-mind returns or cancellations once production has begun.

These restrictions do not affect your rights if Horseford makes a personalization error, supplies an incorrect product, or delivers a defective or otherwise non-conforming item.

Additional details are available in our Return & Refund Policy.

5. Orders and Order Acceptance

After placing an order, you may receive an electronic confirmation containing your order details.

Receipt of an automated order confirmation does not necessarily mean that an order has been finally accepted.

We reserve the right to refuse or cancel orders for legitimate reasons, including:

  • A product is unavailable.

  • Product information contains an obvious error.

  • Pricing information contains a genuine technical or administrative error.

  • Payment cannot be authorized or verified.

  • Fraudulent or unauthorized activity is suspected.

  • The order violates these Terms.

  • The order violates applicable law.

  • We are unable to fulfill the order for another legitimate reason.

If an order is canceled after payment has been collected, we will refund the applicable amount to the original payment method unless another lawful arrangement has been agreed.

6. Prices and Currency

Product prices displayed on Horseford.com may be shown in different currencies depending on the website's available currency settings.

The final amount payable will be displayed during checkout before the order is submitted.

Shipping charges, taxes, and any other applicable fees will be included or separately disclosed where required.

We reserve the right to change product prices, promotional offers, and shipping charges at any time.

Price changes will generally not affect orders that have already been accepted.

Customers are responsible for reviewing the final checkout amount before completing payment.

7. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, occasional errors may occur.

If a product is displayed at an obviously incorrect price due to a genuine technical, administrative, or system error, we may contact the customer before accepting or fulfilling the order.

Where appropriate, the customer may be offered the opportunity to:

  • Continue the purchase at the correct price.

  • Cancel the affected order.

  • Receive a refund if payment has already been collected.

We will address pricing errors fairly and in accordance with applicable law.

8. Payment

Available payment methods are displayed during checkout.

Payments may be processed by third-party payment processors, acquiring banks, payment gateways, or other authorized financial service providers.

By submitting payment information, you confirm that you are authorized to use your selected payment method.

You authorize the applicable payment service provider to charge the total amount displayed during checkout.

We may use fraud prevention, transaction verification, and payment security systems to review transactions.

Horseford does not necessarily receive or store complete payment card details.

Payment information is handled according to the applicable payment provider's security requirements and privacy practices.

9. Order Confirmation

After successfully placing an order, you should receive confirmation using the contact details supplied during checkout.

You are responsible for ensuring that your email address and other contact information are accurate.

If you do not receive an order confirmation, please contact our support team at info@horseford.com.

Please include your name and relevant order information so we can assist you.

10. Shipping and Delivery

Horseford ships products to supported destinations as indicated on our website or during checkout.

Shipping methods, estimated processing times, and estimated delivery periods may be displayed on individual product pages, our Shipping Policy, or during checkout.

Delivery dates are estimates unless expressly guaranteed.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Shipping carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Unusually high order volumes

  • Supply chain interruptions

  • Other unexpected logistical circumstances

Personalized and custom-made products may require additional preparation or manufacturing time before dispatch.

We aim to process and dispatch orders as efficiently as reasonably possible.

Further information is available in our Shipping Policy.

Any mandatory delivery rights under applicable law remain unaffected.

11. Shipping Address and Delivery Information

Customers are responsible for providing accurate and complete delivery information.

If you discover an incorrect shipping address after placing an order, please contact info@horseford.com as soon as possible.

We will make reasonable efforts to accommodate address changes when possible.

However, we cannot guarantee that changes can be made after an order has entered production, fulfillment, or shipment processing.

If an order cannot be delivered because of incorrect or incomplete information supplied by the customer, reasonable additional shipping charges may apply if reshipment is requested, where permitted by applicable law.

12. Risk and Ownership

Risk in products transfers in accordance with applicable law.

Ownership of products may remain with Horseford until full payment has been received, where permitted by applicable law.

Nothing in this section excludes or limits mandatory consumer protections relating to delivery, lost parcels, damaged goods, or ownership of purchased products.

13. Returns, Refunds, and Cancellations

Horseford offers a 60-day return guarantee for eligible products, starting from the date of delivery.

Returns, exchanges, refunds, and cancellations are subject to the conditions described in our Return & Refund Policy.

Personalized and custom-made products may be subject to additional restrictions because they are produced specifically according to customer instructions.

Once personalization or manufacturing has begun, cancellation or standard change-of-mind returns may no longer be possible.

Our Return & Refund Policy provides further information regarding:

  • Return eligibility

  • Refund processing

  • Exchanges

  • Order cancellations

  • Personalized products

  • Damaged or defective items

  • Incorrect orders

  • Return shipping costs

For assistance, contact info@horseford.com.

Nothing in these Terms restricts mandatory consumer rights applicable to your purchase.

14. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrectly manufactured, incorrectly personalized by Horseford, or materially different from what you ordered, please contact our support team as soon as reasonably possible.

We may request:

  • Your order number

  • A description of the issue

  • Photographs or videos showing the problem

  • Packaging photographs where relevant

Depending on the circumstances, an appropriate resolution may include:

  • Repair

  • Replacement

  • Exchange

  • Correct product

  • Price adjustment

  • Partial refund

  • Full refund

Any voluntary guarantee or warranty offered by Horseford is provided in addition to applicable mandatory consumer protections.

15. Product Availability

Products may occasionally become unavailable after an order has been submitted.

If we are unable to fulfill an order, we may:

  • Contact the customer regarding an available alternative.

  • Offer a replacement or comparable product with customer agreement.

  • Cancel the affected product or order.

  • Issue an appropriate refund.

We are not required to supply a product where fulfillment has become impossible, provided that we comply with applicable legal requirements and refund obligations.

16. Promotions and Discount Codes

Horseford may occasionally offer promotional discounts, special pricing, bundles, seasonal sales, or other promotional offers.

Promotions may include:

  • Discount codes

  • Percentage discounts

  • Bundle offers

  • Limited-time promotions

  • Seasonal sales

  • Special product offers

Promotions may be subject to additional conditions communicated with the relevant offer.

Unless expressly stated otherwise:

  • Promotional codes cannot be exchanged for cash.

  • Multiple promotional offers may not be combined.

  • Offers may apply only to selected products.

  • Promotions may be limited by availability or duration.

  • Promotional terms may be updated or discontinued prospectively.

We reserve the right to correct genuine promotional errors and prevent fraudulent or abusive use of discount offers.

All promotional conditions are subject to applicable law.

17. Gift Cards and Store Credit

If Horseford offers gift cards, account credit, or store credit, additional conditions may apply.

Any restrictions, expiration periods, redemption requirements, or other limitations will be communicated where applicable.

Gift cards and store credit will be administered in accordance with applicable legal requirements.

18. Website Information and Accuracy

We aim to provide accurate information throughout Horseford.com.

However, occasional inaccuracies, typographical errors, omissions, or outdated information may occur.

We reserve the right to correct or update:

  • Product descriptions

  • Product specifications

  • Prices

  • Promotions

  • Availability information

  • Shipping information

  • Website content

  • Technical information

We may make corrections when reasonably necessary.

Nothing in this section permits us to retroactively alter an accepted customer contract in a manner prohibited by applicable law.

19. Website Availability

We aim to maintain a functional, secure, and accessible online shopping experience.

However, uninterrupted website availability cannot be guaranteed.

Horseford.com may occasionally be unavailable because of:

  • Scheduled maintenance

  • Technical issues

  • Hosting interruptions

  • Payment service disruptions

  • Website updates

  • Security incidents

  • Third-party service failures

  • Circumstances outside our reasonable control

We may update, modify, suspend, or discontinue website features where reasonably necessary.

20. Intellectual Property

Unless otherwise stated, Horseford.com and its contents are owned by, licensed to, or lawfully used by Horseford and its operator.

Protected materials may include:

  • Brand names

  • Trademarks

  • Logos

  • Product photographs

  • Graphics

  • Website design

  • Product descriptions

  • Advertising materials

  • Videos

  • Written content

  • Website layouts

  • Other creative or commercial materials

Customers may use the website for personal, lawful, non-commercial shopping purposes.

Without appropriate authorization, you may not:

  • Reproduce substantial portions of our website.

  • Commercially distribute our content.

  • Misuse Horseford branding.

  • Copy product photographs for unauthorized commercial purposes.

  • Sell or redistribute website materials.

  • Misrepresent ownership of intellectual property.

Nothing in this section restricts uses otherwise permitted by applicable law.

21. Reviews and User-Submitted Content

Customers may have the opportunity to submit reviews, ratings, photographs, comments, testimonials, or other content.

You are responsible for ensuring that any submitted content is lawful, accurate, and does not infringe the rights of others.

You must not submit content that is:

  • Fraudulent

  • Unlawful

  • Defamatory

  • Threatening

  • Misleading

  • Malicious

  • Infringing

  • In violation of another person's privacy or intellectual property rights

By voluntarily submitting content for publication, you grant Horseford a non-exclusive, worldwide, royalty-free license to reproduce, display, adapt, and use that content for legitimate business and marketing purposes, to the extent permitted by applicable law.

You must have the necessary rights and permissions to submit such content.

We reserve the right to remove content that violates these Terms or applicable law.

22. Prohibited Uses

You agree not to use Horseford.com or its services for unlawful or unauthorized activities.

Prohibited conduct includes:

  • Committing fraud

  • Violating applicable laws

  • Interfering with website security

  • Introducing malicious software

  • Attempting unauthorized system access

  • Unlawfully collecting customer information

  • Misrepresenting your identity

  • Infringing intellectual property rights

  • Abusing promotions or discount systems

  • Engaging in fraudulent payment activity

  • Misusing refund or return procedures

  • Interfering with normal website operations

We reserve the right to restrict access, refuse service, or cancel affected transactions when reasonably necessary to protect Horseford, customers, service providers, or third parties.

Any action taken will be subject to applicable legal requirements.

23. Third-Party Services

Horseford may use third-party services to operate its online store and fulfill customer orders.

These providers may include:

  • Shopify

  • Payment service providers

  • Shipping carriers

  • Warehouses

  • Manufacturing partners

  • Fulfillment companies

  • Analytics platforms

  • Advertising providers

  • Customer support services

  • Technical infrastructure providers

Third-party providers may operate under their own terms, conditions, and privacy policies.

Our collection, use, and sharing of personal information in connection with these services is described in our Privacy Policy.

Nothing in this section excludes responsibilities that Horseford cannot legally disclaim.

24. Privacy and Personal Information

Your privacy is important to us.

Our collection, use, storage, sharing, and protection of personal information are described in our Privacy Policy.

By using Horseford.com, you acknowledge that personal information may be processed as described in that policy, subject to applicable privacy and data protection requirements.

For privacy-related questions, please contact info@horseford.com.

25. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights or liability that cannot legally be excluded.

To the maximum extent permitted by applicable law, Horseford will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Where permitted by law, additional limitations may apply to transactions conducted for business or commercial purposes rather than personal consumer use.

These limitations do not affect remedies that customers are legally entitled to receive.

26. Events Outside Our Reasonable Control

Horseford will not be responsible for failures or delays caused by circumstances outside our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • War or civil disturbances

  • Government restrictions

  • Transportation interruptions

  • Postal or courier disruptions

  • Widespread telecommunications failures

  • Cyber incidents outside our reasonable control

  • Strikes or labor disruptions

  • Manufacturing interruptions

  • Supply chain disruptions

Where appropriate, we will take reasonable steps to reduce the effects of such events and communicate relevant information to affected customers.

Mandatory consumer rights remain unaffected.

27. Indemnification

Where permitted by applicable law, particularly in connection with business or non-consumer use, you agree to be responsible for reasonable losses, damages, or expenses arising directly from your unlawful misuse of Horseford.com or deliberate violation of these Terms.

This provision does not apply in circumstances where imposing such responsibility would be unlawful or would unfairly restrict mandatory consumer protections.

28. Governing Law

These Terms of Service and contracts concluded through Horseford.com are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

This governing-law provision does not exclude or limit mandatory consumer protection rights that may apply to customers under the laws of their country or region of residence where such protections cannot legally be waived by agreement.

Nothing in these Terms is intended to deprive customers of any mandatory legal protections available to them.

29. Disputes and Complaints

If you experience a problem with an order, product, payment, delivery, or other aspect of our services, please contact our support team first.

Email: info@horseford.com

We aim to review complaints fairly and work toward an appropriate resolution.

Customers may also have rights to pursue remedies through competent courts, consumer authorities, or other legally available dispute-resolution procedures.

Nothing in these Terms restricts any right to bring a claim before a competent court or pursue another remedy that cannot legally be excluded.

30. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted, limited, or severed to the minimum extent necessary where legally possible.

The remaining provisions will continue to remain valid and enforceable to the extent permitted by law.

31. No Waiver

If Horseford does not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

Any waiver must be clearly communicated and will apply only to the specific circumstances for which it is provided.

32. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in:

  • Our products and services

  • Website functionality

  • Business operations

  • Applicable legal requirements

  • Security practices

  • Payment or fulfillment processes

  • Other operational requirements

Updated Terms will be published on Horseford.com with a revised “Last updated” date.

Changes will not retroactively alter previously completed customer transactions where prohibited by applicable law.

Where required, we will provide appropriate notice of material changes.

Continued use of the website after updated Terms become effective may constitute acceptance of the revised Terms to the extent permitted by applicable law.

33. Entire Agreement

These Terms of Service, together with policies expressly incorporated into them and any applicable product-specific or purchase-specific terms, govern your use of Horseford.com and purchases made through the website.

Relevant policies may include:

  • Return & Refund Policy

  • Privacy Policy

  • Shipping Policy

  • Purchase Options Cancellation Policy, where applicable

  • Product-specific terms

  • Subscription-specific terms, where applicable

These documents should be read together where relevant to your purchase.

If specific additional conditions apply to a product or purchase option, those conditions will be communicated where required.

Nothing in these Terms overrides mandatory consumer protections.

34. Contact Information

For questions about these Terms of Service, your orders, or our products and services, please contact:

Company Name: Main Street Limited

Company Registration Number: 79323348

Registered Address: 39/F THE CENTER, 99 QUEEN'S ROAD CENTRAL, HONG KONG

Customer Support Email: info@horseford.com

Website: https://horseford.com

We are committed to providing a reliable shopping experience and assisting customers with legitimate questions, concerns, and order-related issues.